Terms for booking a service
Windmill Pharmacy, 709 Windmill Lane, Denton, Manchester, M34 2ET. 0161 336 2111 · support@windmillpharmacy.co.uk
Owned by Rachel S Potter Limited, registered in England and Wales, number 09346345, registered office 709 Windmill Lane, Denton, Manchester, England, M34 2ET.
What you are booking
The price shown on the booking page is the total price, including the consultation unless the page says otherwise. There is nothing else to pay on the day for that service. Where a treatment is agreed at a consultation, you pay for that separately and we tell you the price before you agree to it.
Cancelling
You have 14 days from booking to cancel and get a full refund, without giving a reason. Tell us by phone on 0161 336 2111 or by email to support@windmillpharmacy.co.uk.
If your appointment falls inside those 14 days, and you ask us to go ahead anyway, you are asking us to start the service within the cancellation period. If you then cancel after the appointment has happened, you pay for what has been provided. If you cancel before it, you get a full refund.
Outside that, please give us 24 hours' notice so we can offer the time to someone else. How refunds are paid back is set out in our cancellations and refunds page.
If we cancel
We will offer you another time or refund you in full. If the pharmacist decides a service is not clinically suitable for you, we will tell you why and refund you in full.
Your appointment
Bring photo ID to a first aesthetics appointment. Aesthetic treatments cannot be given to anyone under 18. This is a legal requirement under the Botulinum Toxin and Cosmetic Fillers (Children) Act 2021, and we ask for a date of birth when you book one. Other services have their own age rules, which are shown on each service page, and several of our NHS services are for children. Pharmacy-only medicines and some shop products carry age restrictions that our pharmacist applies at the point of sale.
Answer the health questions accurately, because the pharmacist relies on them to decide whether the service is safe for you.
Complaints
Tell us and we will put it right. Our complaints process is at Feedback and complaints.
Law
These terms are governed by the law of England and Wales.