Refund Policy

Our Commitment: At Windmill Pharmacy, we strive to provide high-quality products and exceptional service. If you're not satisfied with your purchase, we're here to help.

Steps to Initiate a Return or Refund:

1. Contact Us: Reach out within 14 working days of receiving your order. Email support@windmillpharmacy.co.uk with your order details and reason for return.
2. Approval Process: Our team will evaluate your request in line with health and safety regulations.
3. Sending Your Return: Address your package to Windmill Pharmacy, 709 Windmill Lane, Denton, Manchester M34 2ET. Include items in original condition and your order number.

Cost of Return:

• You are responsible for the cost of returning items.
• We recommend using a recorded delivery service for your protection.

Refund Process:

• Items must be unopened, unused, with an intact seal (if applicable), and undamaged.
• Refunds are processed within 1 working day of receipt, though it may take up to 30 days to appear on your original payment method.

Exceptions to the Return Policy:

Due to health and safety regulations, certain items cannot be returned:

• Perishable items
• Dispensed medicinal products or services
• Personalised items, cosmetics
• Health products & hygiene items (e.g., eye drops, skin products)
• Prescription medicines or NHS arrangement items