Feedback and complaints
We want to know when something goes wrong, and when something goes well.
Tell us
Speak to any member of the team, or ask for the pharmacist.
Call 0161 336 2111 during opening hours.
Email support@windmillpharmacy.co.uk.
Write to Windmill Pharmacy, 709 Windmill Lane, Denton, Manchester, M34 2ET.
You do not need to put it in writing. If you would rather someone else raised it for you, that is fine, we will just need your permission to discuss your care with them.
What happens next
We will acknowledge your complaint within three working days.
The Superintendent Pharmacist will look into it and reply within twenty working days.
If it will take longer than that, we will tell you why and give you a new date.
Complaining will never affect the care you get here.
If you are not satisfied
For an NHS service, you can contact NHS England. Call 0300 311 22 33 or email england.contactus@nhs.net. You can also ask your local Healthwatch for free, independent support with a complaint.
For a concern about the pharmacy itself, or about a pharmacist or pharmacy technician, you can contact the General Pharmaceutical Council. Call 020 3713 8000 or visit pharmacyregulation.org.
You do not have to complain to us first, but it usually gets things sorted faster.